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Apple settles class-action suit over iPhone 4 antenna problem.

By: Dan Gross

CNN

 

In the article I read, it discussed some issues that Apple was having with its consumers. The problem Apple was facing was its consumers were encountering dropped calls while using the iPhone 4. The reasoning for this issue, Apple says was how they designed the newly released phone. Apple stated that when this product was designed, the phones antenna would be wrapped around the body of the phone, to use less space. Upon doing so, if the consumer holds the phone in the wrong position with their hand, it will cause the antenna to be covered, causing the connection of the call to be a bit fuzzy, or completely interrupted by the user’s hand. To counter the issue and complaints made by their consumers, Apple is offering 15 dollars to their consumers who encountered the problem, or a free iPhone case. The company says that this offer will be used for about Twenty-One users. The reasoning for giving away the case is because it actually helps combat the problem. The case has a certain bump on it that will not allow its user to apply their “death grip” upon the phone, which would cause it to disable the connection. Although I do not have the iPhone I think this is the only way Apple should have approached this problem with their product. Apple had made a “flaw” in their product, after selling millions of these phones, they found out after the act that they messed up in designing the phone. After taking a business class last semester, I can understand why Apple is offering the money or free phone case to its customers, solely because they knew they messed and they value their customers. Instead of saying “Oh Well” Apple took complete fault for their problem and did something about it. This is why Apple is one of the best built companies in the world as of right now. Apple has fixed the problem. Each user of this phone was sent an email, and had three month’s to apply for the money or phone case.